Schedule the post-incident review

When an incident is resolved in Jira Service Management Alert, add a review task with a due date in Smartsheet.

Try:

See all Jira Service Management Alert + Smartsheet integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jira Service Management Alert Explore Jira Service Management Alert →

Triggers

New alert

Fires when a monitor or check in Jira Service Management Alert raises an alert.

New or updated incident

Fires when an incident is opened or updated in Jira Service Management Alert.

Monitor state changed

Fires when a monitored site, service or alarm in Jira Service Management Alert changes state.

Actions

Create incident

Opens a new incident or alert in Jira Service Management Alert.

Acknowledge incident

Acknowledges an open incident in Jira Service Management Alert.

Resolve incident

Resolves an incident in Jira Service Management Alert.

Smartsheet Explore Smartsheet →

Triggers

New task created

Fires when a new task, job or item is created in Smartsheet.

Task completed

Fires when a task in Smartsheet is marked complete.

Due date approaching

Fires when a task's due date in Smartsheet is coming up.

Status changed

Fires when a task, job or project changes status in Smartsheet.

Actions

Create task

Creates a new task, job or item in Smartsheet.

Update task

Updates a task's status or assignee in Smartsheet.

Add comment

Posts a comment on a task in Smartsheet.

Assign task

Assigns a task in Smartsheet to a team member.

Create a task for each incident When an incident is opened in Jira Service Management Alert, create a task in Smartsheet and assign it to the owning team. See details

Track recurring alerts When the same monitor alerts again in Jira Service Management Alert, add a comment to its existing task in Smartsheet. See details

See all Jira Service Management Alert + Smartsheet integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Schedule the post-incident review” between Jira Service Management Alert and Smartsheet?

Yes — describe it in the box above and Knit's Integrations Agent researches Jira Service Management Alert and Smartsheet's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why send incidents to a project management tool?

The alert is handled in Jira Service Management Alert, but the follow-up work lives in Smartsheet. Creating tasks automatically keeps that work visible and assigned.

Can I track action items from each incident?

Yes. When an incident is resolved in Jira Service Management Alert, create a task in Smartsheet for the review and any follow-up actions.