Jira Service Management + incident.io Integrations, Built by an AI Agent
Put Jira Service Management + incident.io to work with AI and enterprise-grade automation
Learn more about Jira Service Management integrations or talk to a human
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Workflows you can build between Jira Service Management and incident.io
See the kind of workflows teams build with Jira Service Management and incident.io below — describe the exact one you want above and the Agent builds it on demand.
Jira Service Management + incident.io
Automatically create a corresponding issue in Jira Service Management when an incident opens in incident.io.
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Open an incident from an urgent ticket
When an urgent ticket is created in Jira Service Management, create an incident in incident.io.
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Create a tracking ticket for each alert
When incident.io raises a new alert, create a ticket in Jira Service Management so it is tracked to closure.
See details
Browse the full workflow library →
Looking to achieve something else with Jira Service Management and incident.io?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Jira Service Management and incident.io
Everything Jira Service Management and incident.io can do inside a workflow — the triggers that start one and the actions that run when it fires.
Jira Service Management Explore Jira Service Management →
Jira Service Management is an IT service desk and ticketing platform that connects IT support and development teams for incident resolution.
TriggersTriggers when a request is created.
Triggers when a request is updated.
Create a new request.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
incident.io Explore incident.io →
An incident response and management platform built on Slack that helps engineering teams respond to and resolve technical outages.
TriggersTriggers when a new incident is declared.
Creates a new incident.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Other Monitoring & Incident Management apps on Knit
Explore more Monitoring & Incident Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Amazon CloudWatch
A monitoring and observability service that tracks metrics, logs, and server infrastructure across AWS resources.
Better Stack
Better Stack is an infrastructure monitoring tool providing site uptime alerts, incident management, and centralized log management.
Calibre
Calibre is a web performance monitoring tool that helps developers track and optimize website speed and performance metrics.
ChangeTower
ChangeTower is a website monitoring tool that tracks changes to web pages and sends automated notifications and alerts.
Datadog
A cloud-scale monitoring and security platform that provides observability for cloud infrastructure, servers, and software applications.
DoiT
DoiT is a cloud management platform that helps engineering teams optimize cloud architecture, automate spend, and manage multicloud infrastructure costs.
Dotcom Monitor
A performance monitoring service that tracks website uptime, server availability, web application performance, and network infrastructure health.
elmah.io
elmah.io is a cloud-based error logging and uptime monitoring platform designed for .NET developers and web applications.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Jira Service Management + incident.io
Is there a pre-built Jira Service Management + incident.io automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Jira Service Management and incident.io's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Jira Service Management or incident.io connector?
No. The Agent works whether or not Jira Service Management or incident.io already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect incident management to a helpdesk?
When something breaks, tickets pile up in Jira Service Management. Linking them to the incident in incident.io keeps support informed and avoids duplicate investigation.
Can a ticket open an incident?
Yes. When a ticket in Jira Service Management reports an outage, you can create an incident in incident.io for the on-call team.