Post technical updates directly into support threads

When an issue status changes in OpsGenie, automatically add a ticket comment in Jira Service Management to keep support reps informed of engineering progress.

Try:

See all Jira Service Management + OpsGenie integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jira Service Management Explore Jira Service Management →

Triggers

New ticket created

Fires when a new support ticket is created in Jira Service Management.

Ticket status changed

Fires when a ticket's status changes in Jira Service Management.

Ticket assigned

Fires when a ticket in Jira Service Management is assigned to an agent.

SLA breached

Fires when a ticket in Jira Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Jira Service Management.

Update ticket status

Updates a ticket's status in Jira Service Management.

Assign ticket

Assigns a ticket in Jira Service Management to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Jira Service Management.

OpsGenie Explore OpsGenie →

Triggers

New issue captured

Fires when a new error or issue is captured in OpsGenie.

Issue status changed

Fires when an issue's status changes in OpsGenie.

Deployment tracked

Fires when a new deployment is tracked in OpsGenie.

Actions

Create issue

Creates or updates an issue in OpsGenie.

Assign issue

Assigns an issue in OpsGenie to a teammate.

Resolve issue

Resolves or mutes an issue in OpsGenie.

Escalate support tickets to software engineering When a new ticket is created in Jira Service Management, automatically create an issue in OpsGenie so developers can investigate the underlying bug. See details

Update support ticket statuses when code deploys When a deployment is tracked in OpsGenie, update the ticket status in Jira Service Management so support teams know the patch has reached production. See details

See all Jira Service Management + OpsGenie integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Post technical updates directly into support threads” between Jira Service Management and OpsGenie?

Yes — describe it in the box above and Knit's Integrations Agent researches Jira Service Management and OpsGenie's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting developer tools with ticketing systems help support teams?

Integrating OpsGenie with Jira Service Management bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.

Can code deployments automatically update customer tickets?

Yes, when a deployment is tracked in OpsGenie, corresponding ticket statuses in Jira Service Management can automatically update to inform agents that fixes are live.