Jira Software Cloud + Intercom Integrations
Put Jira Software Cloud + Intercom to work with AI and enterprise-grade automation
Learn more about Jira Software Cloud integrations or talk to a human
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Workflows you can build between Jira Software Cloud and Intercom
See the kind of workflows teams build with Jira Software Cloud and Intercom below — describe the exact one you want above and the Agent builds it on demand.
Jira Software Cloud + Intercom
When a contact replies in an Intercom conversation, sync the reply details to the associated Jira Software issue comments.
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Intercom, create a matching task in Jira Software Cloud for product engineers to investigate.
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Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Jira Software Cloud, update the status of the related support ticket in Intercom so support can notify the customer.
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Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Intercom, post an urgent warning comment directly on the related task in Jira Software Cloud.
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Browse the full workflow library →
Looking to achieve something else with Jira Software Cloud and Intercom?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Jira Software Cloud and Intercom
Everything Jira Software Cloud and Intercom can do inside a workflow — the triggers that start one and the actions that run when it fires.
Jira Software Cloud Explore Jira Software Cloud →
Jira Software Cloud is an issue tracking and project management software designed for agile software development teams to plan, track, and release code.
Knit's Integrations Agent builds Jira Software Cloud's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Jira Software Cloud's API.
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
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Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Jira Software Cloud + Intercom
Is there a pre-built Jira Software Cloud + Intercom automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Jira Software Cloud and Intercom's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Jira Software Cloud or Intercom connector?
No. The Agent works whether or not Jira Software Cloud or Intercom already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Jira Software Cloud whenever a ticket in Intercom is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Intercom.
Can status updates flow back to the original ticket?
Yes — when the linked task in Jira Software Cloud changes status, the Agent can post that update back onto the original ticket in Intercom automatically.