Track recurring alerts

When the same monitor alerts again in xMatters, add a comment to its existing task in Jira Software Server.

Try:

See all Jira Software Server + xMatters integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jira Software Server Explore Jira Software Server →

Triggers

New task created

Fires when a new task, job or item is created in Jira Software Server.

Task completed

Fires when a task in Jira Software Server is marked complete.

Due date approaching

Fires when a task's due date in Jira Software Server is coming up.

Status changed

Fires when a task, job or project changes status in Jira Software Server.

Actions

Create task

Creates a new task, job or item in Jira Software Server.

Update task

Updates a task's status or assignee in Jira Software Server.

Add comment

Posts a comment on a task in Jira Software Server.

Assign task

Assigns a task in Jira Software Server to a team member.

xMatters Explore xMatters →

Triggers

New alert

Fires when a monitor or check in xMatters raises an alert.

New or updated incident

Fires when an incident is opened or updated in xMatters.

Monitor state changed

Fires when a monitored site, service or alarm in xMatters changes state.

Actions

Create incident

Opens a new incident or alert in xMatters.

Acknowledge incident

Acknowledges an open incident in xMatters.

Resolve incident

Resolves an incident in xMatters.

Create a task for each incident When an incident is opened in xMatters, create a task in Jira Software Server and assign it to the owning team. See details

Schedule the post-incident review When an incident is resolved in xMatters, add a review task with a due date in Jira Software Server. See details

See all Jira Software Server + xMatters integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Track recurring alerts” between Jira Software Server and xMatters?

Yes — describe it in the box above and Knit's Integrations Agent researches Jira Software Server and xMatters's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why send incidents to a project management tool?

The alert is handled in xMatters, but the follow-up work lives in Jira Software Server. Creating tasks automatically keeps that work visible and assigned.

Can I track action items from each incident?

Yes. When an incident is resolved in xMatters, create a task in Jira Software Server for the review and any follow-up actions.