Send follow-up communications upon ticket resolution

When a support ticket status changes to solved in JivoChat, update the contact profile in Remarkety and add them to a customer satisfaction sequence.

Try:

See all JivoChat + Remarkety integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

JivoChat Explore JivoChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in JivoChat.

Ticket status changed

Fires when a ticket's status changes in JivoChat.

Ticket assigned

Fires when a ticket in JivoChat is assigned to an agent.

SLA breached

Fires when a ticket in JivoChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in JivoChat.

Update ticket status

Updates a ticket's status in JivoChat.

Assign ticket

Assigns a ticket in JivoChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in JivoChat.

Remarkety Explore Remarkety →

Triggers

New lead captured

Fires when a new lead or contact is captured in Remarkety.

Contact enters a workflow

Fires when a contact enters an automation in Remarkety.

Contact updated

Fires when a field on a contact changes in Remarkety.

Contact unsubscribed

Fires when a contact unsubscribes in Remarkety.

Actions

Create or update a contact

Creates or updates a contact in Remarkety.

Add a contact to a campaign

Adds a contact to a workflow or campaign in Remarkety.

Send a message

Sends an email or message to a contact via Remarkety.

Apply or remove a tag

Changes a contact's tags in Remarkety.

Pause marketing messages when critical support tickets open When a new support ticket is created in JivoChat, automatically apply a temporary hold tag to the contact in Remarkety. See details

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in Remarkety, automatically create a ticket in JivoChat for an account manager to investigate potential churn. See details

See all JivoChat + Remarkety integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send follow-up communications upon ticket resolution” between JivoChat and Remarkety?

Yes — describe it in the box above and Knit's Integrations Agent researches JivoChat and Remarkety's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in JivoChat, a tag can be applied in Remarkety to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in Remarkety, a comment can be automatically added to open tickets in JivoChat to keep support agents informed.