Attach video comments directly to existing support tickets

When a team member comments on a recorded video in YouTube, automatically append that feedback as a comment on the corresponding ticket in JivoChat.

Try:

See all JivoChat + YouTube integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

JivoChat Explore JivoChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in JivoChat.

Ticket status changed

Fires when a ticket's status changes in JivoChat.

Ticket assigned

Fires when a ticket in JivoChat is assigned to an agent.

SLA breached

Fires when a ticket in JivoChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in JivoChat.

Update ticket status

Updates a ticket's status in JivoChat.

Assign ticket

Assigns a ticket in JivoChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in JivoChat.

YouTube Explore YouTube →

Triggers

New video shared

Fires when a new video is recorded or shared in YouTube.

Video commented on

Fires when someone comments on a video in YouTube.

New recording ready

Fires when a new video recording or comment is added in YouTube.

Actions

Send video message

Sends a video message via YouTube.

Share video

Shares a video link from YouTube.

Post to channel

Posts a video from YouTube to a channel.

Alert team channels when support SLAs are breached When an SLA is breached on a critical ticket in JivoChat, automatically post a notification message to a channel in YouTube so team leads can intervene immediately. See details

Notify channels when high-priority tickets are created Whenever a new ticket is submitted in JivoChat, instantly post an update to your team's discussion space in YouTube to keep everyone aligned. See details

See all JivoChat + YouTube integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Attach video comments directly to existing support tickets” between JivoChat and YouTube?

Yes — describe it in the box above and Knit's Integrations Agent researches JivoChat and YouTube's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Ticketing + Video & Communication automation?

Logging a call summary or recording link from YouTube onto the matching ticket in JivoChat, so support history includes what was actually said, not just written notes.

Does this need the call to already reference a specific ticket?

No — the Agent can match a call in YouTube to the right ticket in JivoChat using the customer or contact identifier, not a pre-linked reference.