Send exit surveys when subscriptions are canceled

When a subscription is canceled in Pinch Payments, automatically add the customer as a respondent in Jotform to collect exit feedback.

Try:

See all Jotform + Pinch Payments integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jotform Explore Jotform →

Triggers

New form response

Fires when a form is submitted in Jotform.

Survey completed

Fires when a respondent finishes a survey in Jotform.

Response updated

Fires when an existing response is edited in Jotform.

Actions

Create or update form

Creates or updates a form or survey in Jotform.

Retrieve a response

Looks up a specific form response in Jotform.

Add a respondent

Adds a respondent or contact to a form in Jotform.

Pinch Payments Explore Pinch Payments →

Triggers

New customer

Fires when a new customer is created in Pinch Payments.

Subscription canceled

Fires when a subscription is canceled in Pinch Payments.

New invoice generated

Fires when a new invoice is generated in Pinch Payments.

Payment failed

Fires when a payment attempt fails in Pinch Payments.

Actions

Create customer

Creates a new customer in Pinch Payments.

Create subscription

Creates a new subscription in Pinch Payments.

Cancel subscription

Cancels an existing subscription in Pinch Payments.

Update customer

Updates a customer's billing details in Pinch Payments.

Create subscribers from sign-up form responses When a customer submits a registration form in Jotform, automatically create a new customer and subscription profile in Pinch Payments. See details

Update customer records based on updated form details When a form response is updated in Jotform, automatically update the matching customer details in Pinch Payments to keep billing information accurate. See details

See all Jotform + Pinch Payments integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send exit surveys when subscriptions are canceled” between Jotform and Pinch Payments?

Yes — describe it in the box above and Knit's Integrations Agent researches Jotform and Pinch Payments's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Jotform and Pinch Payments streamline subscription workflows?

Form entries in Jotform can automatically create subscribers in Pinch Payments, while subscription changes in Pinch Payments can initiate automated survey outreach.

Can survey responses update existing subscriber records?

Yes, when a customer submits or updates information in Jotform, their contact and billing profile in Pinch Payments can update automatically.