When card updated on board in Kaiten, sync it to Zendesk.

When a card is updated on a board in Kaiten, update the linked ticket status in Zendesk.

Try:

See all Kaiten + Zendesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kaiten Explore Kaiten →

Triggers

New task created

Fires when a new task, job or item is created in Kaiten.

Task completed

Fires when a task in Kaiten is marked complete.

Due date approaching

Fires when a task's due date in Kaiten is coming up.

Status changed

Fires when a task, job or project changes status in Kaiten.

Actions

Create task

Creates a new task, job or item in Kaiten.

Update task

Updates a task's status or assignee in Kaiten.

Add comment

Posts a comment on a task in Kaiten.

Assign task

Assigns a task in Kaiten to a team member.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in Zendesk, create a matching task in Kaiten for product engineers to investigate. See details

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Kaiten, update the status of the related support ticket in Zendesk so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Zendesk, post an urgent warning comment directly on the related task in Kaiten. See details

See all Kaiten + Zendesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When card updated on board in Kaiten, sync it to Zendesk.” between Kaiten and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Kaiten and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Kaiten whenever a ticket in Zendesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zendesk.

Can status updates flow back to the original ticket?

Yes — when the linked task in Kaiten changes status, the Agent can post that update back onto the original ticket in Zendesk automatically.