Open support tickets for abandoned high-value carts
When a customer abandons a high-value cart in BigCommerce, automatically create a ticket in Kayako so a support agent can assist with checkout.
See all Kayako + BigCommerce integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Kayako Explore Kayako →
TriggersFires when a new support ticket or chat conversation starts in Kayako.
Fires when a ticket's status changes in Kayako.
Fires when a ticket in Kayako is assigned to an agent.
Fires when a ticket in Kayako breaches its response SLA.
Creates a new ticket in Kayako.
Updates a ticket's status in Kayako.
Assigns a ticket in Kayako to an agent.
Posts a reply or internal note on a ticket or conversation in Kayako.
BigCommerce Explore BigCommerce →
TriggersFires when a customer places a new order in BigCommerce.
Fires when an order in BigCommerce is paid, fulfilled, refunded or disputed.
Fires when a new customer account is created in BigCommerce.
Fires when a customer abandons their cart before completing checkout in BigCommerce.
Creates or updates a product or listing in BigCommerce.
Updates an order's status or fulfillment details in BigCommerce.
Sends a custom API request to BigCommerce for actions not covered by a dedicated action.
More Kayako + BigCommerce workflows
Create partner support tickets when affiliates earn commissions
When an affiliate earns a milestone commission in BigCommerce, automatically create and assign a VIP ticket in Kayako for financial verification and payout processing.
See details
Initiate store account adjustments when tickets are resolved
When a support ticket status changes to resolved in Kayako, automatically send a custom API request to BigCommerce to update customer records or promotional access.
See details
See all Kayako + BigCommerce integrations → · Browse the full workflow library →
Common questions
Can Knit build “Open support tickets for abandoned high-value carts” between Kayako and BigCommerce?
Yes — describe it in the box above and Knit's Integrations Agent researches Kayako and BigCommerce's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting BigCommerce to Kayako help with abandoned carts?
When a high-value cart is abandoned in BigCommerce, an automated support ticket is opened in Kayako so customer service reps can reach out and offer assistance.
Can support ticket resolutions update my ecommerce store?
Yes, when a support ticket status updates in Kayako, you can send custom requests to BigCommerce to adjust partner account settings or issue store credits.