Generate support tickets from form responses
When a customer submits a web form in Google Forms (Legacy), automatically create a detailed support ticket in Kayako for team review.
See all Kayako + Google Forms (Legacy) integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Kayako Explore Kayako →
TriggersFires when a new support ticket or chat conversation starts in Kayako.
Fires when a ticket's status changes in Kayako.
Fires when a ticket in Kayako is assigned to an agent.
Fires when a ticket in Kayako breaches its response SLA.
Creates a new ticket in Kayako.
Updates a ticket's status in Kayako.
Assigns a ticket in Kayako to an agent.
Posts a reply or internal note on a ticket or conversation in Kayako.
Google Forms (Legacy) Explore Google Forms (Legacy) →
TriggersFires when a form is submitted in Google Forms (Legacy).
Fires when a respondent finishes a survey in Google Forms (Legacy).
Fires when an existing response is edited in Google Forms (Legacy).
Creates or updates a form or survey in Google Forms (Legacy).
Looks up a specific form response in Google Forms (Legacy).
Adds a respondent or contact to a form in Google Forms (Legacy).
More Kayako + Google Forms (Legacy) workflows
Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Kayako, add the customer as a respondent in Google Forms (Legacy) to send a satisfaction survey.
See details
Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Google Forms (Legacy), automatically post the new feedback as a comment on their ticket in Kayako.
See details
See all Kayako + Google Forms (Legacy) integrations → · Browse the full workflow library →
Common questions
Can Knit build “Generate support tickets from form responses” between Kayako and Google Forms (Legacy)?
Yes — describe it in the box above and Knit's Integrations Agent researches Kayako and Google Forms (Legacy)'s public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Google Forms (Legacy) automatically creates a new ticket in Kayako containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Kayako, you can automatically add the customer as a respondent in Google Forms (Legacy) to collect feedback.