Initiate store account adjustments when tickets are resolved

When a support ticket status changes to resolved in Kayako, automatically send a custom API request to Magento 2.X to update customer records or promotional access.

Try:

See all Kayako + Magento 2.X integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kayako Explore Kayako →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Kayako.

Ticket status changed

Fires when a ticket's status changes in Kayako.

Ticket assigned

Fires when a ticket in Kayako is assigned to an agent.

SLA breached

Fires when a ticket in Kayako breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Kayako.

Update ticket status

Updates a ticket's status in Kayako.

Assign ticket

Assigns a ticket in Kayako to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Kayako.

Magento 2.X Explore Magento 2.X →

Triggers

New order

Fires when a customer places a new order in Magento 2.X.

Order status changed

Fires when an order in Magento 2.X is paid, fulfilled, refunded or disputed.

New customer

Fires when a new customer account is created in Magento 2.X.

Cart abandoned

Fires when a customer abandons their cart before completing checkout in Magento 2.X.

Actions

Create or update product

Creates or updates a product or listing in Magento 2.X.

Update order

Updates an order's status or fulfillment details in Magento 2.X.

Make a custom API request

Sends a custom API request to Magento 2.X for actions not covered by a dedicated action.

Open support tickets for abandoned high-value carts When a customer abandons a high-value cart in Magento 2.X, automatically create a ticket in Kayako so a support agent can assist with checkout. See details

Create partner support tickets when affiliates earn commissions When an affiliate earns a milestone commission in Magento 2.X, automatically create and assign a VIP ticket in Kayako for financial verification and payout processing. See details

See all Kayako + Magento 2.X integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Initiate store account adjustments when tickets are resolved” between Kayako and Magento 2.X?

Yes — describe it in the box above and Knit's Integrations Agent researches Kayako and Magento 2.X's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Magento 2.X to Kayako help with abandoned carts?

When a high-value cart is abandoned in Magento 2.X, an automated support ticket is opened in Kayako so customer service reps can reach out and offer assistance.

Can support ticket resolutions update my ecommerce store?

Yes, when a support ticket status updates in Kayako, you can send custom requests to Magento 2.X to adjust partner account settings or issue store credits.