Notify assigned agents on direct messages when tickets update
When a ticket status changes in Keeping, send a direct message in Google Chat to notify the assigned team member without cluttering email inboxes.
See all Keeping + Google Chat integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Keeping Explore Keeping →
TriggersFires when a new support ticket is created in Keeping.
Fires when a ticket's status changes in Keeping.
Fires when a ticket in Keeping is assigned to an agent.
Fires when a ticket in Keeping breaches its response SLA.
Creates a new ticket in Keeping.
Updates a ticket's status in Keeping.
Assigns a ticket in Keeping to an agent.
Posts an internal or public comment on a ticket in Keeping.
Google Chat Explore Google Chat →
TriggersFires when a new message is posted to a channel in Google Chat.
Fires when your team or a keyword is mentioned in Google Chat.
Fires when a new channel is created in Google Chat.
Fires when a new file is shared in Google Chat.
Posts a message to a channel in Google Chat.
Sends a direct message to a person in Google Chat.
Creates a new channel in Google Chat.
Adds a user to a channel in Google Chat.
More Keeping + Google Chat workflows
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in Keeping, automatically post an urgent notification in Google Chat so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Google Chat, create a detailed support ticket in Keeping to keep accountability clear.
See details
See all Keeping + Google Chat integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify assigned agents on direct messages when tickets update” between Keeping and Google Chat?
Yes — describe it in the box above and Knit's Integrations Agent researches Keeping and Google Chat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Google Chat can automatically create a ticket in Keeping to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in Keeping, an urgent message is posted into a channel in Google Chat to alert engineers or managers immediately.