Send follow-up communications upon ticket resolution
When a support ticket status changes to solved in Keeping, update the contact profile in Klaviyo and add them to a customer satisfaction sequence.
4.9/5 on G2·
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Keeping Explore Keeping →
TriggersFires when a new support ticket is created in Keeping.
Fires when a ticket's status changes in Keeping.
Fires when a ticket in Keeping is assigned to an agent.
Fires when a ticket in Keeping breaches its response SLA.
Creates a new ticket in Keeping.
Updates a ticket's status in Keeping.
Assigns a ticket in Keeping to an agent.
Posts an internal or public comment on a ticket in Keeping.
Klaviyo Explore Klaviyo →
TriggersFires when a new lead or contact is captured in Klaviyo.
Fires when a contact enters an automation in Klaviyo.
Fires when a field on a contact changes in Klaviyo.
Fires when a contact unsubscribes in Klaviyo.
Creates or updates a contact in Klaviyo.
Adds a contact to a workflow or campaign in Klaviyo.
Sends an email or message to a contact via Klaviyo.
Changes a contact's tags in Klaviyo.
More Keeping + Klaviyo workflows
Pause marketing messages when critical support tickets open
When a new support ticket is created in Keeping, automatically apply a temporary hold tag to the contact in Klaviyo.
See details
Create support tickets for unengaged or unsubscribed leads
When a lead unsubscribes in Klaviyo, automatically create a ticket in Keeping for an account manager to investigate potential churn.
See details
See all Keeping + Klaviyo integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send follow-up communications upon ticket resolution” between Keeping and Klaviyo?
Yes — describe it in the box above and Knit's Integrations Agent researches Keeping and Klaviyo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support team members manage marketing messaging when an SLA is breached?
Yes, when an SLA breach occurs in Keeping, a tag can be applied in Klaviyo to pause marketing emails until the issue is resolved.
Can customer marketing unsubscribes update open support tickets?
Yes, when a contact unsubscribes in Klaviyo, a comment can be automatically added to open tickets in Keeping to keep support agents informed.