Track resolution

When a ticket is solved in Keeping, update the row in Microsoft Excel.

Try:

See all Keeping + Microsoft Excel integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Keeping Explore Keeping →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Keeping.

Ticket status changed

Fires when a ticket's status changes in Keeping.

Ticket assigned

Fires when a ticket in Keeping is assigned to an agent.

SLA breached

Fires when a ticket in Keeping breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Keeping.

Update ticket status

Updates a ticket's status in Keeping.

Assign ticket

Assigns a ticket in Keeping to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Keeping.

Microsoft Excel Explore Microsoft Excel →

Triggers

New row

Fires when a row is added to a sheet in Microsoft Excel.

Row updated

Fires when a row or column changes in Microsoft Excel.

New sheet

Fires when a new spreadsheet or worksheet is created in Microsoft Excel.

Actions

Create row

Adds a new row to a sheet in Microsoft Excel.

Update row

Updates the values in an existing row in Microsoft Excel.

Look up a row

Finds a row by a column value in Microsoft Excel.

Log new tickets When a ticket is created in Keeping, add a row to Microsoft Excel. See details

Create tickets from rows When a new row is added in Microsoft Excel, create a ticket in Keeping. See details

See all Keeping + Microsoft Excel integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Track resolution” between Keeping and Microsoft Excel?

Yes — describe it in the box above and Knit's Integrations Agent researches Keeping and Microsoft Excel's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can tickets be logged?

Yes. New or updated tickets in Keeping can be added as rows in Microsoft Excel.

Can a row open a ticket?

When a row is added in Microsoft Excel, Keeping can create a ticket.