Notify assigned agents on direct messages when tickets update
When a ticket status changes in Keeping, send a direct message in Microsoft Teams to notify the assigned team member without cluttering email inboxes.
See all Keeping + Microsoft Teams integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Keeping Explore Keeping →
TriggersFires when a new support ticket is created in Keeping.
Fires when a ticket's status changes in Keeping.
Fires when a ticket in Keeping is assigned to an agent.
Fires when a ticket in Keeping breaches its response SLA.
Creates a new ticket in Keeping.
Updates a ticket's status in Keeping.
Assigns a ticket in Keeping to an agent.
Posts an internal or public comment on a ticket in Keeping.
Microsoft Teams Explore Microsoft Teams →
TriggersFires when a new message is posted to a channel in Microsoft Teams.
Fires when your team or a keyword is mentioned in Microsoft Teams.
Fires when a new channel is created in Microsoft Teams.
Fires when a new file is shared in Microsoft Teams.
Posts a message to a channel in Microsoft Teams.
Sends a direct message to a person in Microsoft Teams.
Creates a new channel in Microsoft Teams.
Adds a user to a channel in Microsoft Teams.
More Keeping + Microsoft Teams workflows
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in Keeping, automatically post an urgent notification in Microsoft Teams so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Microsoft Teams, create a detailed support ticket in Keeping to keep accountability clear.
See details
See all Keeping + Microsoft Teams integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify assigned agents on direct messages when tickets update” between Keeping and Microsoft Teams?
Yes — describe it in the box above and Knit's Integrations Agent researches Keeping and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Microsoft Teams can automatically create a ticket in Keeping to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in Keeping, an urgent message is posted into a channel in Microsoft Teams to alert engineers or managers immediately.