Update deal stages when critical support SLAs are breached

If an SLA is breached in Keeping, automatically update the deal stage in NetHunt to alert sales leaders of potential account risks.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Keeping Explore Keeping →

Triggers

New ticket created

Fires when a new support ticket is created in Keeping.

Ticket status changed

Fires when a ticket's status changes in Keeping.

Ticket assigned

Fires when a ticket in Keeping is assigned to an agent.

SLA breached

Fires when a ticket in Keeping breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Keeping.

Update ticket status

Updates a ticket's status in Keeping.

Assign ticket

Assigns a ticket in Keeping to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Keeping.

NetHunt Explore NetHunt →

Triggers

New lead created

Fires when a new lead or contact is created in NetHunt.

Deal stage changed

Fires when a deal moves to a new stage in NetHunt.

Deal won

Fires when a deal is marked won in NetHunt.

Contact updated

Fires when a field on a contact changes in NetHunt.

Actions

Create or update contact

Creates or updates a contact in NetHunt.

Create deal

Creates a new deal in NetHunt.

Update deal stage

Moves a deal to a new stage in NetHunt.

Log activity

Logs a call, email, or note against a record in NetHunt.

Open onboarding support tickets for newly closed deals When a deal is won in NetHunt, automatically create a ticket in Keeping so support engineers can initiate customer onboarding. See details

Log activity in CRM when customer tickets are created When a new ticket is created in Keeping, automatically log activity in NetHunt so account managers stay informed of open customer issues. See details

See all Keeping + NetHunt integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Update deal stages when critical support SLAs are breached” between Keeping and NetHunt?

Yes — describe it in the box above and Knit's Integrations Agent researches Keeping and NetHunt's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking NetHunt and Keeping?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in NetHunt can automatically generate a ticket in Keeping for implementation support.