Unsubscribe customers from promotional lists when SLAs breach

When an urgent support ticket breaches its SLA in Keeping, automatically unsubscribe the contact in SMASHSEND Email Marketing to pause marketing messaging until their issue is solved.

Try:

See all Keeping + SMASHSEND Email Marketing integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Keeping Explore Keeping →

Triggers

New ticket created

Fires when a new support ticket is created in Keeping.

Ticket status changed

Fires when a ticket's status changes in Keeping.

Ticket assigned

Fires when a ticket in Keeping is assigned to an agent.

SLA breached

Fires when a ticket in Keeping breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Keeping.

Update ticket status

Updates a ticket's status in Keeping.

Assign ticket

Assigns a ticket in Keeping to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Keeping.

SMASHSEND Email Marketing Explore SMASHSEND Email Marketing →

Triggers

New subscriber added

Fires when a new subscriber is added in SMASHSEND Email Marketing.

Subscriber unsubscribed

Fires when a contact unsubscribes in SMASHSEND Email Marketing.

Email opened or clicked

Fires when a subscriber opens or clicks a campaign in SMASHSEND Email Marketing.

Actions

Add or update a subscriber

Creates or updates a subscriber in SMASHSEND Email Marketing.

Unsubscribe a contact

Unsubscribes a contact in SMASHSEND Email Marketing.

Add a subscriber to a list

Adds a subscriber to a list or segment in SMASHSEND Email Marketing.

Send a transactional email

Sends a one-off transactional email via SMASHSEND Email Marketing.

Create support tickets when marketing emails bounce or indicate customer frustration When a subscriber unsubscribes after an email in SMASHSEND Email Marketing, automatically create a ticket in Keeping so a support agent can follow up and assist. See details

Send automated transactional emails when tickets are resolved When a support ticket status changes to closed in Keeping, dispatch a follow-up transactional email via SMASHSEND Email Marketing to collect feedback. See details

See all Keeping + SMASHSEND Email Marketing integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Unsubscribe customers from promotional lists when SLAs breach” between Keeping and SMASHSEND Email Marketing?

Yes — describe it in the box above and Knit's Integrations Agent researches Keeping and SMASHSEND Email Marketing's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why should we connect our email marketing platform SMASHSEND Email Marketing with support ticketing in Keeping?

Integrating SMASHSEND Email Marketing with Keeping prevents sending promotional campaigns to unhappy customers with open tickets and lets support agents see marketing engagement history.

Can unsubscribes in SMASHSEND Email Marketing update support tickets in Keeping?

Yes, when contacts adjust their subscription status in SMASHSEND Email Marketing, you can automatically record comments or update status in Keeping to respect customer communication preferences.