Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Keeping, create a matching task in Todoist for product engineers to investigate.

Try:

See all Keeping + Todoist integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Keeping Explore Keeping →

Triggers

New ticket created

Fires when a new support ticket is created in Keeping.

Ticket status changed

Fires when a ticket's status changes in Keeping.

Ticket assigned

Fires when a ticket in Keeping is assigned to an agent.

SLA breached

Fires when a ticket in Keeping breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Keeping.

Update ticket status

Updates a ticket's status in Keeping.

Assign ticket

Assigns a ticket in Keeping to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Keeping.

Todoist Explore Todoist →

Triggers

New task created

Fires when a new task or card is created in Todoist.

Task completed

Fires when a task in Todoist is marked complete.

Due date approaching

Fires when a task's due date in Todoist is coming up.

Comment added

Fires when a comment is added to a task in Todoist.

Actions

Create task

Creates a new task in Todoist.

Update task

Updates a task's status or assignee in Todoist.

Add comment

Posts a comment on a task in Todoist.

Move task

Moves a task in Todoist to a different board or list.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Todoist, update the status of the related support ticket in Keeping so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Keeping, post an urgent warning comment directly on the related task in Todoist. See details

See all Keeping + Todoist integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between Keeping and Todoist?

Yes — describe it in the box above and Knit's Integrations Agent researches Keeping and Todoist's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Todoist whenever a ticket in Keeping is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Keeping.

Can status updates flow back to the original ticket?

Yes — when the linked task in Todoist changes status, the Agent can post that update back onto the original ticket in Keeping automatically.