Send text alerts for direct social media mentions

When a new mention or comment is published on Facebook Pages, automatically send an SMS or MMS using Kenect Text Messaging so your support team never misses an inquiry.

Try:

See all Kenect Text Messaging + Facebook Pages integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kenect Text Messaging Explore Kenect Text Messaging →

Triggers

New inbound SMS

Fires when a new text message is received in Kenect Text Messaging.

New call

Fires when a new call comes in or out through Kenect Text Messaging.

Missed call

Fires when a call is missed in Kenect Text Messaging.

Call recording ready

Fires when a call recording finishes processing in Kenect Text Messaging.

Actions

Send an SMS or MMS

Sends a text message through Kenect Text Messaging.

Place an outbound call

Starts an outbound call via Kenect Text Messaging.

Create or update a contact

Creates or updates a contact in Kenect Text Messaging.

Send a voice message

Sends a recorded voice message via Kenect Text Messaging.

Facebook Pages Explore Facebook Pages →

Triggers

New post published

Fires when a scheduled post goes live in Facebook Pages.

Post failed to publish

Fires when a post fails to publish in Facebook Pages.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Pages.

Actions

Create or schedule a post

Creates a post in Facebook Pages or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Facebook Pages.

Reply to a comment

Posts a reply to a comment in Facebook Pages.

Queue social posts based on popular text inquiries When a new inbound SMS is received in Kenect Text Messaging, automatically add a post to the queue in Facebook Pages to address trending topics publicly. See details

Create phone contacts from social media interactions When a user leaves a new mention or comment in Facebook Pages, automatically create or update a contact in Kenect Text Messaging to continue the conversation via text. See details

See all Kenect Text Messaging + Facebook Pages integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Send text alerts for direct social media mentions” between Kenect Text Messaging and Facebook Pages?

Yes — describe it in the box above and Knit's Integrations Agent researches Kenect Text Messaging and Facebook Pages's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Kenect Text Messaging to Facebook Pages improve customer response times?

You can automatically send a text alert in Kenect Text Messaging whenever a customer leaves an urgent mention or comment on Facebook Pages.

Can I collect contacts from social channels into my phone messaging system?

Yes, public interactions such as comments in Facebook Pages can automatically create or update a contact record in Kenect Text Messaging.