Create customer profiles from incoming phone calls

When a new call or text arrives in Kenect Text Messaging, automatically create or update a customer record in Setmore Appointments so scheduling details are ready to go.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kenect Text Messaging Explore Kenect Text Messaging →

Triggers

New inbound SMS

Fires when a new text message is received in Kenect Text Messaging.

New call

Fires when a new call comes in or out through Kenect Text Messaging.

Missed call

Fires when a call is missed in Kenect Text Messaging.

Call recording ready

Fires when a call recording finishes processing in Kenect Text Messaging.

Actions

Send an SMS or MMS

Sends a text message through Kenect Text Messaging.

Place an outbound call

Starts an outbound call via Kenect Text Messaging.

Create or update a contact

Creates or updates a contact in Kenect Text Messaging.

Send a voice message

Sends a recorded voice message via Kenect Text Messaging.

Setmore Appointments Explore Setmore Appointments →

Triggers

New booking made

Fires when a new booking or appointment is made in Setmore Appointments.

Booking rescheduled or canceled

Fires when a booking in Setmore Appointments is changed or canceled.

New customer

Fires when a new customer books for the first time in Setmore Appointments.

Actions

Create a booking

Creates a new booking or appointment in Setmore Appointments.

Cancel or reschedule a booking

Cancels or moves a booking in Setmore Appointments.

Create or update a customer

Creates or updates a customer record in Setmore Appointments.

Add the booking to a calendar

Adds a booking from Setmore Appointments to a connected calendar.

Send text confirmation for new client appointments When a customer makes a new booking in Setmore Appointments, automatically send a personalized SMS confirmation from Kenect Text Messaging to reduce no-shows. See details

Notify clients by SMS when appointments are rescheduled or canceled When an appointment status changes in Setmore Appointments, send an automated text message from Kenect Text Messaging so the client is immediately updated. See details

See all Kenect Text Messaging + Setmore Appointments integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create customer profiles from incoming phone calls” between Kenect Text Messaging and Setmore Appointments?

Yes — describe it in the box above and Knit's Integrations Agent researches Kenect Text Messaging and Setmore Appointments's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I send text message confirmations when an appointment is booked?

Yes, whenever a client completes a booking in Setmore Appointments, an automated SMS notification can be sent via Kenect Text Messaging instantly.

What happens if a call is missed while managing client schedules?

You can set up a workflow where a missed call in Kenect Text Messaging creates or updates a customer record in Setmore Appointments to follow up and schedule a call back.