Send automated transactional emails when tickets are resolved

When a support ticket status changes to closed in LiveChat, dispatch a follow-up transactional email via Kirim.Email to collect feedback.

Try:

See all Kirim.Email + LiveChat integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kirim.Email Explore Kirim.Email →

Triggers

New subscriber added

Fires when a new subscriber is added in Kirim.Email.

Subscriber unsubscribed

Fires when a contact unsubscribes in Kirim.Email.

Email opened or clicked

Fires when a subscriber opens or clicks a campaign in Kirim.Email.

Actions

Add or update a subscriber

Creates or updates a subscriber in Kirim.Email.

Unsubscribe a contact

Unsubscribes a contact in Kirim.Email.

Add a subscriber to a list

Adds a subscriber to a list or segment in Kirim.Email.

Send a transactional email

Sends a one-off transactional email via Kirim.Email.

LiveChat Explore LiveChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in LiveChat.

Ticket status changed

Fires when a ticket's status changes in LiveChat.

Ticket assigned

Fires when a ticket in LiveChat is assigned to an agent.

SLA breached

Fires when a ticket in LiveChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveChat.

Update ticket status

Updates a ticket's status in LiveChat.

Assign ticket

Assigns a ticket in LiveChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in LiveChat.

Create support tickets when marketing emails bounce or indicate customer frustration When a subscriber unsubscribes after an email in Kirim.Email, automatically create a ticket in LiveChat so a support agent can follow up and assist. See details

Unsubscribe customers from promotional lists when SLAs breach When an urgent support ticket breaches its SLA in LiveChat, automatically unsubscribe the contact in Kirim.Email to pause marketing messaging until their issue is solved. See details

See all Kirim.Email + LiveChat integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send automated transactional emails when tickets are resolved” between Kirim.Email and LiveChat?

Yes — describe it in the box above and Knit's Integrations Agent researches Kirim.Email and LiveChat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why should we connect our email marketing platform Kirim.Email with support ticketing in LiveChat?

Integrating Kirim.Email with LiveChat prevents sending promotional campaigns to unhappy customers with open tickets and lets support agents see marketing engagement history.

Can unsubscribes in Kirim.Email update support tickets in LiveChat?

Yes, when contacts adjust their subscription status in Kirim.Email, you can automatically record comments or update status in LiveChat to respect customer communication preferences.