Pause marketing messages when critical support tickets open

When a new support ticket is created in ServicePRO, automatically apply a temporary hold tag to the contact in Klaviyo.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Klaviyo Explore Klaviyo →

Triggers

New lead captured

Fires when a new lead or contact is captured in Klaviyo.

Contact enters a workflow

Fires when a contact enters an automation in Klaviyo.

Contact updated

Fires when a field on a contact changes in Klaviyo.

Contact unsubscribed

Fires when a contact unsubscribes in Klaviyo.

Actions

Create or update a contact

Creates or updates a contact in Klaviyo.

Add a contact to a campaign

Adds a contact to a workflow or campaign in Klaviyo.

Send a message

Sends an email or message to a contact via Klaviyo.

Apply or remove a tag

Changes a contact's tags in Klaviyo.

ServicePRO Explore ServicePRO →

Triggers

New ticket created

Fires when a new support ticket is created in ServicePRO.

Ticket status changed

Fires when a ticket's status changes in ServicePRO.

Ticket assigned

Fires when a ticket in ServicePRO is assigned to an agent.

SLA breached

Fires when a ticket in ServicePRO breaches its response SLA.

Actions

Create ticket

Creates a new ticket in ServicePRO.

Update ticket status

Updates a ticket's status in ServicePRO.

Assign ticket

Assigns a ticket in ServicePRO to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in ServicePRO.

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in Klaviyo, automatically create a ticket in ServicePRO for an account manager to investigate potential churn. See details

Send follow-up communications upon ticket resolution When a support ticket status changes to solved in ServicePRO, update the contact profile in Klaviyo and add them to a customer satisfaction sequence. See details

See all Klaviyo + ServicePRO integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Pause marketing messages when critical support tickets open” between Klaviyo and ServicePRO?

Yes — describe it in the box above and Knit's Integrations Agent researches Klaviyo and ServicePRO's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in ServicePRO, a tag can be applied in Klaviyo to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in Klaviyo, a comment can be automatically added to open tickets in ServicePRO to keep support agents informed.