Send sales reps direct alerts for new chat leads

When ChatGPT captures a qualified lead, automatically send a direct message in Kraaft to alert the assigned account executive.

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See all Kraaft + ChatGPT integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kraaft Explore Kraaft →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Kraaft.

Mentioned in a message

Fires when your team or a keyword is mentioned in Kraaft.

New channel created

Fires when a new channel is created in Kraaft.

New file shared

Fires when a new file is shared in Kraaft.

Actions

Send a channel message

Posts a message to a channel in Kraaft.

Send a direct message

Sends a direct message to a person in Kraaft.

Create a channel

Creates a new channel in Kraaft.

Invite a user to a channel

Adds a user to a channel in Kraaft.

ChatGPT Explore ChatGPT →

Triggers

New conversation started

Fires when a new chat or conversation begins in ChatGPT.

Lead captured in chat

Fires when ChatGPT captures a lead during a conversation.

Conversation handed off

Fires when ChatGPT escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through ChatGPT.

Generate an answer

Asks ChatGPT a question against its knowledge base and returns the answer.

Summarize a conversation

Uses ChatGPT to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an ChatGPT conversation.

Notify support channels when chats need human help When a web chat is handed off by ChatGPT, automatically post a channel message in Kraaft so a human agent can step in immediately. See details

Generate conversation summaries on demand in chat When someone mentions the assistant bot in a Kraaft message, prompt ChatGPT to summarize the latest customer conversation and return an answer. See details

See all Kraaft + ChatGPT integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send sales reps direct alerts for new chat leads” between Kraaft and ChatGPT?

Yes — describe it in the box above and Knit's Integrations Agent researches Kraaft and ChatGPT's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do ChatGPT and Kraaft work together for customer support?

The AI bot in ChatGPT handles frontline questions and posts summaries directly to your team in Kraaft whenever a human intervention is needed.

Can our sales team receive chat notifications in Kraaft?

Yes, newly captured leads from ChatGPT can instantly send alerts to designated team channels or direct messages in Kraaft.