Kustomer + Freshcaller Integrations
Put Kustomer + Freshcaller to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Kustomer and Freshcaller
See the kind of workflows teams build with Kustomer and Freshcaller below — describe the exact one you want above and the Agent builds it on demand.
Kustomer + Freshcaller
When customer records update in Kustomer, sync call activity logs with Freshcaller.
Create support tickets from missed calls
When a call is missed in Freshcaller, automatically create a new support ticket in Kustomer with caller information so an agent can respond.
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Attach call recordings to existing support tickets
When a new call recording becomes available in Freshcaller, add it as a private comment to the active customer ticket in Kustomer.
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Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Kustomer, send an automated SMS update to the customer via Freshcaller confirming resolution.
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Browse the full workflow library →
Looking to achieve something else with Kustomer and Freshcaller?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Kustomer and Freshcaller
Everything Kustomer and Freshcaller can do inside a workflow — the triggers that start one and the actions that run when it fires.
Kustomer Explore Kustomer →
Kustomer is an omnichannel customer service CRM platform for managing customer support tickets and service conversations.
TriggersTriggers when a new conversation is created.
Triggers when a conversation is updated.
Triggers when a new customer is created.
Triggers when a customer is updated.
Triggers when a new message is created.
Triggers when a message is updated.
Creates a Conversation
Create a new customer in Kustomer
Creates a Note
Creates a User
Update a Conversation
Update an existing customer in Kustomer
Freshcaller Explore Freshcaller →
Freshcaller is a cloud PBX and virtual call center software that enables teams to manage inbound and outbound calls.
Knit's Integrations Agent builds Freshcaller's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Freshcaller's API.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AvidMobile
A mobile marketing platform offering SMS text messaging, mobile coupons, and bulk messaging services for businesses.
Avochato
Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Beetexting
Beetexting is a business text messaging platform that enables teams to send SMS messages, manage group conversations, and build relationships.
Berkshire Receptionists
Berkshire Receptionists provides virtual receptionist services, managing business phone calls, message taking, and call handling for organizations.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Kustomer + Freshcaller
Is there a pre-built Kustomer + Freshcaller automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Kustomer and Freshcaller's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Kustomer or Freshcaller connector?
No. The Agent works whether or not Kustomer or Freshcaller already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Freshcaller integration handle missed customer calls in Kustomer?
Whenever a customer call goes unanswered in Freshcaller, a high-priority ticket is automatically generated in Kustomer with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Kustomer, an automated text notification can be dispatched to the customer via Freshcaller.