Reply to customer social comments when ticket status changes
When a ticket status is marked as resolved in Kustomer, automatically publish a reply to the original social comment in Ning.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Kustomer Explore Kustomer →
TriggersFires when a new support ticket is created in Kustomer.
Fires when a ticket's status changes in Kustomer.
Fires when a ticket in Kustomer is assigned to an agent.
Fires when a ticket in Kustomer breaches its response SLA.
Creates a new ticket in Kustomer.
Updates a ticket's status in Kustomer.
Assigns a ticket in Kustomer to an agent.
Posts an internal or public comment on a ticket in Kustomer.
Ning Explore Ning →
TriggersFires when a scheduled post goes live in Ning.
Fires when a post fails to publish in Ning.
Fires when your brand is mentioned or a post gets a comment in Ning.
Creates a post in Ning or adds it to the schedule.
Adds a post to the publishing queue in Ning.
Posts a reply to a comment in Ning.
More Kustomer + Ning workflows
Turn public social mentions into support tickets
When a user posts a new mention or comment on Ning, automatically create a new ticket in Kustomer so support teams can respond quickly.
See details
Queue social updates when support tickets reveal widespread issues
When an SLA is breached on critical tickets in Kustomer, automatically add a post to the queue in Ning to update followers on service status.
See details
See all Kustomer + Ning integrations → · Browse the full workflow library →
Common questions
Can Knit build “Reply to customer social comments when ticket status changes” between Kustomer and Ning?
Yes — describe it in the box above and Knit's Integrations Agent researches Kustomer and Ning's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect Ning with Kustomer for customer service?
It allows customer service teams to catch brand mentions or complaints on Ning and automatically route them to Kustomer so no customer question is missed.
Can support agents reply to social comments directly from ticketing?
When ticket updates occur in Kustomer, automated rules can queue or post responses on Ning, keeping communications synchronized across platforms.