Open tickets for low ratings

When a low-rated review arrives in Testimonial, create a ticket in Kustomer.

Try:

See all Kustomer + Testimonial integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Kustomer Explore Kustomer →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Kustomer.

Ticket status changed

Fires when a ticket's status changes in Kustomer.

Ticket assigned

Fires when a ticket in Kustomer is assigned to an agent.

SLA breached

Fires when a ticket in Kustomer breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Kustomer.

Update ticket status

Updates a ticket's status in Kustomer.

Assign ticket

Assigns a ticket in Kustomer to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Kustomer.

Testimonial Explore Testimonial →

Triggers

New review

Fires when a customer leaves a new review in Testimonial.

Review updated

Fires when a review is edited or answered in Testimonial.

New survey response

Fires when a customer answers a feedback survey in Testimonial.

Actions

Send a review request

Invites a customer to leave a review with Testimonial.

Create or update a customer

Adds or updates a customer contact in Testimonial.

Reply to a review

Posts a public reply to a review in Testimonial.

Request reviews after support When a ticket is solved in Kustomer, send a review request from Testimonial. See details

Sync customers When a new requester is created in Kustomer, create or update the customer in Testimonial. See details

See all Kustomer + Testimonial integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Open tickets for low ratings” between Kustomer and Testimonial?

Yes — describe it in the box above and Knit's Integrations Agent researches Kustomer and Testimonial's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can a bad review open a ticket?

Yes. When a low-rated review arrives in Testimonial, Kustomer can create a ticket.

Can solved tickets ask for a review?

When a ticket is solved in Kustomer, Testimonial can send a review request.