Pause marketing messages when critical support tickets open

When a new support ticket is created in BotStar, automatically apply a temporary hold tag to the contact in Landbot.

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See all Landbot + BotStar integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Landbot Explore Landbot →

Triggers

New lead captured

Fires when a new lead or contact is captured in Landbot.

Contact enters a workflow

Fires when a contact enters an automation in Landbot.

Contact updated

Fires when a field on a contact changes in Landbot.

Contact unsubscribed

Fires when a contact unsubscribes in Landbot.

Actions

Create or update a contact

Creates or updates a contact in Landbot.

Add a contact to a campaign

Adds a contact to a workflow or campaign in Landbot.

Send a message

Sends an email or message to a contact via Landbot.

Apply or remove a tag

Changes a contact's tags in Landbot.

BotStar Explore BotStar →

Triggers

New ticket created

Fires when a new support ticket is created in BotStar.

Ticket status changed

Fires when a ticket's status changes in BotStar.

Ticket assigned

Fires when a ticket in BotStar is assigned to an agent.

SLA breached

Fires when a ticket in BotStar breaches its response SLA.

Actions

Create ticket

Creates a new ticket in BotStar.

Update ticket status

Updates a ticket's status in BotStar.

Assign ticket

Assigns a ticket in BotStar to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in BotStar.

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in Landbot, automatically create a ticket in BotStar for an account manager to investigate potential churn. See details

Send follow-up communications upon ticket resolution When a support ticket status changes to solved in BotStar, update the contact profile in Landbot and add them to a customer satisfaction sequence. See details

See all Landbot + BotStar integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Pause marketing messages when critical support tickets open” between Landbot and BotStar?

Yes — describe it in the box above and Knit's Integrations Agent researches Landbot and BotStar's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in BotStar, a tag can be applied in Landbot to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in Landbot, a comment can be automatically added to open tickets in BotStar to keep support agents informed.