Save conversation summaries as project documentation

When a customer chat is handed off in Letterly, automatically generate a summary and create a document page in Buildin.AI for internal review.

Try:

See all Letterly + Buildin.AI integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Letterly Explore Letterly →

Triggers

New conversation started

Fires when a new chat or conversation begins in Letterly.

Lead captured in chat

Fires when Letterly captures a lead during a conversation.

Conversation handed off

Fires when Letterly escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Letterly.

Generate an answer

Asks Letterly a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Letterly to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Letterly conversation.

Buildin.AI Explore Buildin.AI →

Triggers

New page created

Fires when a new page or doc is created in Buildin.AI.

Record added

Fires when a new record is added to a database or table in Buildin.AI.

Doc published

Fires when a doc in Buildin.AI is published or shared.

Status changed

Fires when a status field changes on a record in Buildin.AI.

Actions

Create page from template

Starts a new page in Buildin.AI from a saved template.

Add or update record

Creates or updates a record in Buildin.AI.

Append text

Adds text to the end of an existing doc in Buildin.AI.

Move page

Moves a page in Buildin.AI into a different space.

Log chatbot leads directly into document databases When a new lead is captured in chat by Letterly, automatically add a new record in Buildin.AI so sales representatives can follow up. See details

Send chatbot follow-up messages when document statuses change When a record status changes in Buildin.AI, automatically send a follow-up chat message through Letterly to notify the user. See details

See all Letterly + Buildin.AI integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Save conversation summaries as project documentation” between Letterly and Buildin.AI?

Yes — describe it in the box above and Knit's Integrations Agent researches Letterly and Buildin.AI's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does Letterly pass chat data into Buildin.AI?

Whenever a lead is captured or a chat ends in Letterly, conversation summaries and contact details are automatically added as new records or pages in Buildin.AI.

Can documentation changes in Buildin.AI prompt automated responses in Letterly?

Yes, when new records or pages are added in Buildin.AI, Letterly can use that context to generate answers or send chat messages to users automatically.