Add chat summaries as comments on existing tasks

When a new conversation starts regarding an open issue in Letterly, automatically post a summarized transcript as a comment on the task in Sunsama.

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See all Letterly + Sunsama integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Letterly Explore Letterly →

Triggers

New conversation started

Fires when a new chat or conversation begins in Letterly.

Lead captured in chat

Fires when Letterly captures a lead during a conversation.

Conversation handed off

Fires when Letterly escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Letterly.

Generate an answer

Asks Letterly a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Letterly to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Letterly conversation.

Sunsama Explore Sunsama →

Triggers

New task created

Fires when a new task or card is created in Sunsama.

Task completed

Fires when a task in Sunsama is marked complete.

Due date approaching

Fires when a task's due date in Sunsama is coming up.

Comment added

Fires when a comment is added to a task in Sunsama.

Actions

Create task

Creates a new task in Sunsama.

Update task

Updates a task's status or assignee in Sunsama.

Add comment

Posts a comment on a task in Sunsama.

Move task

Moves a task in Sunsama to a different board or list.

Create project tasks from chatbot handoffs When a customer requests support escalation in Letterly, automatically create a task in Sunsama containing the conversation details. See details

Update chatbot tickets when tasks are resolved When a resolution task is completed in Sunsama, generate a conversation summary and notification in Letterly to close out the chat. See details

See all Letterly + Sunsama integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Add chat summaries as comments on existing tasks” between Letterly and Sunsama?

Yes — describe it in the box above and Knit's Integrations Agent researches Letterly and Sunsama's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What is the benefit of integrating Letterly with Sunsama?

It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.

Can task status updates inform chatbot conversations?

Yes, when project tasks are updated or completed in Sunsama, automated summary messages can be sent through Letterly.