Log customer text inquiries into store records
When a buyer sends a message in Smstools, execute a custom API request in Lightspeed Retail POS (X-Series) to store their inquiry history on their customer file.
See all Lightspeed Retail POS (X-Series) + Smstools integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Lightspeed Retail POS (X-Series) Explore Lightspeed Retail POS (X-Series) →
TriggersFires when a customer places a new order in Lightspeed Retail POS (X-Series).
Fires when an order in Lightspeed Retail POS (X-Series) is paid, fulfilled, refunded or disputed.
Fires when a new customer account is created in Lightspeed Retail POS (X-Series).
Fires when a customer abandons their cart before completing checkout in Lightspeed Retail POS (X-Series).
Creates or updates a product or listing in Lightspeed Retail POS (X-Series).
Updates an order's status or fulfillment details in Lightspeed Retail POS (X-Series).
Sends a custom API request to Lightspeed Retail POS (X-Series) for actions not covered by a dedicated action.
Smstools Explore Smstools →
TriggersFires when a new text message is received in Smstools.
Fires when a new call comes in or out through Smstools.
Fires when a call is missed in Smstools.
Fires when a call recording finishes processing in Smstools.
Sends a text message through Smstools.
Starts an outbound call via Smstools.
Creates or updates a contact in Smstools.
Sends a recorded voice message via Smstools.
More Lightspeed Retail POS (X-Series) + Smstools workflows
Recover abandoned shopping carts with SMS
When a customer leaves items behind in Lightspeed Retail POS (X-Series), automatically send a text discount through Smstools to encourage them to complete checkout.
See details
Welcome new store affiliates via text message
Send an automated text greeting through Smstools whenever a new promotional partner is approved in Lightspeed Retail POS (X-Series).
See details
See all Lightspeed Retail POS (X-Series) + Smstools integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log customer text inquiries into store records” between Lightspeed Retail POS (X-Series) and Smstools?
Yes — describe it in the box above and Knit's Integrations Agent researches Lightspeed Retail POS (X-Series) and Smstools's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can integrating Lightspeed Retail POS (X-Series) with Smstools help recover lost store sales?
By automatically sending personalized text messages through Smstools when shoppers leave items behind in Lightspeed Retail POS (X-Series), you can remind buyers about their cart and offer timely checkout incentives.
Can inbound text responses in Smstools update customer records in Lightspeed Retail POS (X-Series)?
Yes, when buyers send text messages or call through Smstools, you can send custom requests to log those inquiries directly against their store account in Lightspeed Retail POS (X-Series).