Log contact activity when incoming emails arrive

When an email is received in SendGrid, automatically log activity in LionDesk to maintain a complete history of customer interactions.

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See all LionDesk + SendGrid integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LionDesk Explore LionDesk →

Triggers

New contact or lead

Fires when a new contact or lead is added to LionDesk.

Contact updated

Fires when a field on a contact changes in LionDesk.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in LionDesk.

Deal won

Fires when a deal is marked won in LionDesk.

Actions

Create or update contact

Creates or updates a contact in LionDesk.

Create deal

Creates a new deal in LionDesk.

Update record stage

Moves a deal or record to a new stage in LionDesk.

Log activity

Logs a call, email, or note against a record in LionDesk.

SendGrid Explore SendGrid →

Triggers

Email received

Fires when a new email arrives in SendGrid.

Email sent

Fires when an email is sent from SendGrid.

Email opened

Fires when a tracked email sent via SendGrid is opened.

Email bounced

Fires when an email sent via SendGrid bounces.

Actions

Send email

Sends an email via SendGrid.

Create draft

Creates a draft email in SendGrid.

Add label

Applies a label or folder to an email in SendGrid.

Move to folder

Moves an email into a different folder in SendGrid.

Send welcome emails to newly created leads When a new lead is created in LionDesk, automatically send an introductory email in SendGrid to jumpstart prospect engagement. See details

Update contact records when emails bounce If an email bounced in SendGrid, automatically update the contact in LionDesk to flag invalid details and clean up your database. See details

See all LionDesk + SendGrid integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log contact activity when incoming emails arrive” between LionDesk and SendGrid?

Yes — describe it in the box above and Knit's Integrations Agent researches LionDesk and SendGrid's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What are the benefits of linking LionDesk and SendGrid?

Connecting them automates prospective buyer engagement, keeps communication histories updated in CRM records, and maintains list health when messages bounce.

Can incoming emails update sales deal notes?

Yes, receiving an email in SendGrid can automatically log activity against the matching contact or deal in LionDesk.