Set up storage folders when support tickets are created

When a new ticket is created in LiveAgent, automatically create a dedicated investigation folder in Amazon S3 to collect logs and screenshots.

Try:

See all LiveAgent + Amazon S3 integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveAgent Explore LiveAgent →

Triggers

New ticket created

Fires when a new support ticket is created in LiveAgent.

Ticket status changed

Fires when a ticket's status changes in LiveAgent.

Ticket assigned

Fires when a ticket in LiveAgent is assigned to an agent.

SLA breached

Fires when a ticket in LiveAgent breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveAgent.

Update ticket status

Updates a ticket's status in LiveAgent.

Assign ticket

Assigns a ticket in LiveAgent to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in LiveAgent.

Amazon S3 Explore Amazon S3 →

Triggers

New file uploaded

Fires when a new file is uploaded to Amazon S3.

File shared

Fires when a file in Amazon S3 is shared with someone new.

Folder updated

Fires when a folder's contents change in Amazon S3.

Actions

Upload file

Uploads a file to Amazon S3.

Create folder

Creates a new folder in Amazon S3.

Share file

Shares a file from Amazon S3 with a link or user.

Log file updates directly as support ticket comments When a new log file is uploaded to Amazon S3, automatically add a ticket comment in LiveAgent so support agents can review the diagnostic details. See details

Create support tickets when critical folders are updated When an urgent system audit folder is updated in Amazon S3, automatically create a high-priority ticket in LiveAgent for team investigation. See details

See all LiveAgent + Amazon S3 integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Set up storage folders when support tickets are created” between LiveAgent and Amazon S3?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveAgent and Amazon S3's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does combining Amazon S3 and LiveAgent help customer support teams?

Support teams can automatically link support ticket attachments directly into Amazon S3 folders or add ticket comments when new files are shared.

Can file uploads in Amazon S3 automatically update ticket progress?

Yes, uploading resolution guides or logs into Amazon S3 can automatically post comments or change statuses on related tickets in LiveAgent.