Create support tickets for new event orders requiring attention

When a new ticket order is placed in EventTemple, automatically open a ticket in LiveAgent for customer service reps to confirm details.

Try:

See all LiveAgent + EventTemple integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveAgent Explore LiveAgent →

Triggers

New ticket created

Fires when a new support ticket is created in LiveAgent.

Ticket status changed

Fires when a ticket's status changes in LiveAgent.

Ticket assigned

Fires when a ticket in LiveAgent is assigned to an agent.

SLA breached

Fires when a ticket in LiveAgent breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveAgent.

Update ticket status

Updates a ticket's status in LiveAgent.

Assign ticket

Assigns a ticket in LiveAgent to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in LiveAgent.

EventTemple Explore EventTemple →

Triggers

New registrant

Fires when someone registers for an event in EventTemple.

New ticket order

Fires when a new ticket order is placed in EventTemple.

Attendee checked in

Fires when an attendee checks in at an EventTemple event.

Event canceled

Fires when an event in EventTemple is canceled.

Actions

Create an event

Creates a new event in EventTemple.

Registers an attendee for an event in EventTemple.

Update an attendee record

Updates an attendee's details in EventTemple.

Create or update a contact

Creates or updates a contact in EventTemple.

Update attendee records upon ticket status resolution When a support issue is marked resolved in LiveAgent, automatically update the corresponding attendee record in EventTemple. See details

Open priority tickets when an event is canceled When an event is marked canceled in EventTemple, automatically create high-priority tickets in LiveAgent to issue refunds. See details

See all LiveAgent + EventTemple integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Create support tickets for new event orders requiring attention” between LiveAgent and EventTemple?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveAgent and EventTemple's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support tickets be created automatically for event issues in EventTemple?

Yes, order problems or special attendee requests in EventTemple can instantly generate support tickets in LiveAgent for your team to handle.

How can support updates in LiveAgent affect attendee records in EventTemple?

Resolving a support request in LiveAgent can automatically update attendee details or check-in status in EventTemple.