Turn public social mentions into support tickets

When a user posts a new mention or comment on Manychat, automatically create a new ticket in LiveAgent so support teams can respond quickly.

Try:

See all LiveAgent + Manychat integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveAgent Explore LiveAgent →

Triggers

New ticket created

Fires when a new support ticket is created in LiveAgent.

Ticket status changed

Fires when a ticket's status changes in LiveAgent.

Ticket assigned

Fires when a ticket in LiveAgent is assigned to an agent.

SLA breached

Fires when a ticket in LiveAgent breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveAgent.

Update ticket status

Updates a ticket's status in LiveAgent.

Assign ticket

Assigns a ticket in LiveAgent to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in LiveAgent.

Manychat Explore Manychat →

Triggers

New post published

Fires when a scheduled post goes live in Manychat.

Post failed to publish

Fires when a post fails to publish in Manychat.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Manychat.

Actions

Create or schedule a post

Creates a post in Manychat or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Manychat.

Reply to a comment

Posts a reply to a comment in Manychat.

Queue social updates when support tickets reveal widespread issues When an SLA is breached on critical tickets in LiveAgent, automatically add a post to the queue in Manychat to update followers on service status. See details

Reply to customer social comments when ticket status changes When a ticket status is marked as resolved in LiveAgent, automatically publish a reply to the original social comment in Manychat. See details

See all LiveAgent + Manychat integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn public social mentions into support tickets” between LiveAgent and Manychat?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveAgent and Manychat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect Manychat with LiveAgent for customer service?

It allows customer service teams to catch brand mentions or complaints on Manychat and automatically route them to LiveAgent so no customer question is missed.

Can support agents reply to social comments directly from ticketing?

When ticket updates occur in LiveAgent, automated rules can queue or post responses on Manychat, keeping communications synchronized across platforms.