Sync support ticket progress to internal task boards

When a ticket status changes in LiveChat, automatically update the corresponding task in Chatter so engineering and product teams stay informed.

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See all LiveChat + Chatter integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveChat Explore LiveChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in LiveChat.

Ticket status changed

Fires when a ticket's status changes in LiveChat.

Ticket assigned

Fires when a ticket in LiveChat is assigned to an agent.

SLA breached

Fires when a ticket in LiveChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveChat.

Update ticket status

Updates a ticket's status in LiveChat.

Assign ticket

Assigns a ticket in LiveChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in LiveChat.

Chatter Explore Chatter →

Triggers

New post or update shared

Fires when a new post or update is shared in Chatter.

New comment or review

Fires when someone comments on or reviews an item in Chatter.

Task assigned

Fires when a task is assigned to someone in Chatter.

Actions

Create a post or update

Posts an update or announcement in Chatter.

Create a task

Creates a new task in Chatter.

Create a project or space

Creates a new project or workspace in Chatter.

Share a file or folder

Shares a file or folder in Chatter.

Broadcast SLA breaches to team collaboration channels When an SLA is breached in LiveChat, automatically share an urgent update in Chatter so team leaders can intervene. See details

Create support tickets from team updates When a new update requiring support is posted in Chatter, automatically create a ticket in LiveChat to ensure proper tracking. See details

See all LiveChat + Chatter integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Sync support ticket progress to internal task boards” between LiveChat and Chatter?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveChat and Chatter's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why should we connect our team collaboration tool with our ticketing system?

Connecting Chatter and LiveChat keeps cross-functional teams aligned on customer issues without forcing everyone to log into separate platforms.

Can critical support ticket updates automatically post to internal team spaces?

Yes, key events like ticket status updates or SLA breaches in LiveChat can automatically post announcements directly into Chatter.