Open support tickets for abandoned high-value carts

When a customer abandons a high-value cart in Instamojo, automatically create a ticket in LiveChat so a support agent can assist with checkout.

Try:

See all LiveChat + Instamojo integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveChat Explore LiveChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in LiveChat.

Ticket status changed

Fires when a ticket's status changes in LiveChat.

Ticket assigned

Fires when a ticket in LiveChat is assigned to an agent.

SLA breached

Fires when a ticket in LiveChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveChat.

Update ticket status

Updates a ticket's status in LiveChat.

Assign ticket

Assigns a ticket in LiveChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in LiveChat.

Instamojo Explore Instamojo →

Triggers

New order

Fires when a customer places a new order in Instamojo.

Order status changed

Fires when an order in Instamojo is paid, fulfilled, refunded or disputed.

New customer

Fires when a new customer account is created in Instamojo.

Cart abandoned

Fires when a customer abandons their cart before completing checkout in Instamojo.

Actions

Create or update product

Creates or updates a product or listing in Instamojo.

Update order

Updates an order's status or fulfillment details in Instamojo.

Make a custom API request

Sends a custom API request to Instamojo for actions not covered by a dedicated action.

Create partner support tickets when affiliates earn commissions When an affiliate earns a milestone commission in Instamojo, automatically create and assign a VIP ticket in LiveChat for financial verification and payout processing. See details

Initiate store account adjustments when tickets are resolved When a support ticket status changes to resolved in LiveChat, automatically send a custom API request to Instamojo to update customer records or promotional access. See details

See all LiveChat + Instamojo integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Open support tickets for abandoned high-value carts” between LiveChat and Instamojo?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveChat and Instamojo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Instamojo to LiveChat help with abandoned carts?

When a high-value cart is abandoned in Instamojo, an automated support ticket is opened in LiveChat so customer service reps can reach out and offer assistance.

Can support ticket resolutions update my ecommerce store?

Yes, when a support ticket status updates in LiveChat, you can send custom requests to Instamojo to adjust partner account settings or issue store credits.