Add billing comments when payments arrive

When a payment is received in Jasmin, automatically add a ticket comment in LiveChat to inform support staff that the account is paid.

Try:

See all LiveChat + Jasmin integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveChat Explore LiveChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in LiveChat.

Ticket status changed

Fires when a ticket's status changes in LiveChat.

Ticket assigned

Fires when a ticket in LiveChat is assigned to an agent.

SLA breached

Fires when a ticket in LiveChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveChat.

Update ticket status

Updates a ticket's status in LiveChat.

Assign ticket

Assigns a ticket in LiveChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in LiveChat.

Jasmin Explore Jasmin →

Triggers

New invoice created

Fires when a new invoice is created in Jasmin.

Payment received

Fires when a payment is recorded in Jasmin.

Invoice overdue

Fires when an invoice in Jasmin passes its due date unpaid.

Expense recorded

Fires when a new expense is recorded in Jasmin.

Actions

Create invoice

Creates a new invoice in Jasmin.

Record payment

Records a payment against an invoice in Jasmin.

Create expense

Creates a new expense entry in Jasmin.

Sync customer record

Syncs a customer's billing record in Jasmin.

Open support tickets for overdue accounts When an invoice becomes overdue in Jasmin, automatically create a ticket in LiveChat so finance agents can resolve the payment issue. See details

Invoice clients upon ticket resolution When a ticket status is changed in LiveChat, automatically create an invoice in Jasmin for billable technical services. See details

See all LiveChat + Jasmin integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Add billing comments when payments arrive” between LiveChat and Jasmin?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveChat and Jasmin's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Jasmin and LiveChat streamline billing support?

Support agents can see accounting updates directly in LiveChat, while overdue invoices in Jasmin can automatically create tickets for payment resolution.

Can resolving a support ticket initiate customer invoicing?

Yes, when a billable support ticket status changes in LiveChat, an invoice can automatically be created in Jasmin for the time spent.