Log activity in CRM when customer tickets are created

When a new ticket is created in LiveChat, automatically log activity in LassoCRM so account managers stay informed of open customer issues.

Try:

See all LiveChat + LassoCRM integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveChat Explore LiveChat →

Triggers

New ticket created

Fires when a new support ticket is created in LiveChat.

Ticket status changed

Fires when a ticket's status changes in LiveChat.

Ticket assigned

Fires when a ticket in LiveChat is assigned to an agent.

SLA breached

Fires when a ticket in LiveChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveChat.

Update ticket status

Updates a ticket's status in LiveChat.

Assign ticket

Assigns a ticket in LiveChat to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in LiveChat.

LassoCRM Explore LassoCRM →

Triggers

New lead created

Fires when a new lead or contact is created in LassoCRM.

Deal stage changed

Fires when a deal moves to a new stage in LassoCRM.

Deal won

Fires when a deal is marked won in LassoCRM.

Contact updated

Fires when a field on a contact changes in LassoCRM.

Actions

Create or update contact

Creates or updates a contact in LassoCRM.

Create deal

Creates a new deal in LassoCRM.

Update deal stage

Moves a deal to a new stage in LassoCRM.

Log activity

Logs a call, email, or note against a record in LassoCRM.

Open onboarding support tickets for newly closed deals When a deal is won in LassoCRM, automatically create a ticket in LiveChat so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in LiveChat, automatically update the deal stage in LassoCRM to alert sales leaders of potential account risks. See details

See all LiveChat + LassoCRM integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between LiveChat and LassoCRM?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveChat and LassoCRM's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking LassoCRM and LiveChat?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in LassoCRM can automatically generate a ticket in LiveChat for implementation support.