Send follow-up communications upon ticket resolution
When a support ticket status changes to solved in LiveChat, update the contact profile in RD Station and add them to a customer satisfaction sequence.
See all LiveChat + RD Station integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
LiveChat Explore LiveChat →
TriggersFires when a new support ticket or chat conversation starts in LiveChat.
Fires when a ticket's status changes in LiveChat.
Fires when a ticket in LiveChat is assigned to an agent.
Fires when a ticket in LiveChat breaches its response SLA.
Creates a new ticket in LiveChat.
Updates a ticket's status in LiveChat.
Assigns a ticket in LiveChat to an agent.
Posts a reply or internal note on a ticket or conversation in LiveChat.
RD Station Explore RD Station →
TriggersFires when a new lead or contact is captured in RD Station.
Fires when a contact enters an automation in RD Station.
Fires when a field on a contact changes in RD Station.
Fires when a contact unsubscribes in RD Station.
Creates or updates a contact in RD Station.
Adds a contact to a workflow or campaign in RD Station.
Sends an email or message to a contact via RD Station.
Changes a contact's tags in RD Station.
More LiveChat + RD Station workflows
Pause marketing messages when critical support tickets open
When a new support ticket is created in LiveChat, automatically apply a temporary hold tag to the contact in RD Station.
See details
Create support tickets for unengaged or unsubscribed leads
When a lead unsubscribes in RD Station, automatically create a ticket in LiveChat for an account manager to investigate potential churn.
See details
See all LiveChat + RD Station integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send follow-up communications upon ticket resolution” between LiveChat and RD Station?
Yes — describe it in the box above and Knit's Integrations Agent researches LiveChat and RD Station's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support team members manage marketing messaging when an SLA is breached?
Yes, when an SLA breach occurs in LiveChat, a tag can be applied in RD Station to pause marketing emails until the issue is resolved.
Can customer marketing unsubscribes update open support tickets?
Yes, when a contact unsubscribes in RD Station, a comment can be automatically added to open tickets in LiveChat to keep support agents informed.