Log activity in CRM when customer tickets are created
When a new ticket is created in LiveChat, automatically log activity in SalesViewer so account managers stay informed of open customer issues.
See all LiveChat + SalesViewer integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
LiveChat Explore LiveChat →
TriggersFires when a new support ticket or chat conversation starts in LiveChat.
Fires when a ticket's status changes in LiveChat.
Fires when a ticket in LiveChat is assigned to an agent.
Fires when a ticket in LiveChat breaches its response SLA.
Creates a new ticket in LiveChat.
Updates a ticket's status in LiveChat.
Assigns a ticket in LiveChat to an agent.
Posts a reply or internal note on a ticket or conversation in LiveChat.
SalesViewer Explore SalesViewer →
TriggersFires when SalesViewer finds or captures a new lead.
Fires when a new contact is added to a list in SalesViewer.
Fires when a new company matches a saved search in SalesViewer.
Adds job title, phone and company data to a contact with SalesViewer.
Looks up firmographic data for a company with SalesViewer.
Finds and verifies a prospect's work email with SalesViewer.
More LiveChat + SalesViewer workflows
Open onboarding support tickets for newly closed deals
When a deal is won in SalesViewer, automatically create a ticket in LiveChat so support engineers can initiate customer onboarding.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in LiveChat, automatically update the deal stage in SalesViewer to alert sales leaders of potential account risks.
See details
See all LiveChat + SalesViewer integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log activity in CRM when customer tickets are created” between LiveChat and SalesViewer?
Yes — describe it in the box above and Knit's Integrations Agent researches LiveChat and SalesViewer's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking SalesViewer and LiveChat?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in SalesViewer can automatically generate a ticket in LiveChat for implementation support.