Get Slack messages for new LiveChat chats.

When a new chat starts in LiveChat, post a notification message with transcript details to Slack.

Try:

See all LiveChat + Slack integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

LiveChat Explore LiveChat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in LiveChat.

Ticket status changed

Fires when a ticket's status changes in LiveChat.

Ticket assigned

Fires when a ticket in LiveChat is assigned to an agent.

SLA breached

Fires when a ticket in LiveChat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveChat.

Update ticket status

Updates a ticket's status in LiveChat.

Assign ticket

Assigns a ticket in LiveChat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in LiveChat.

Slack Explore Slack →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Slack.

Mentioned in a message

Fires when your team or a keyword is mentioned in Slack.

New channel created

Fires when a new channel is created in Slack.

New file shared

Fires when a new file is shared in Slack.

Actions

Send a channel message

Posts a message to a channel in Slack.

Send a direct message

Sends a direct message to a person in Slack.

Create a channel

Creates a new channel in Slack.

Invite a user to a channel

Adds a user to a channel in Slack.

Broadcast urgent SLA alerts to team channels When a support ticket breaches its SLA in LiveChat, automatically post an urgent notification in Slack so managers can intervene quickly. See details

Create support tickets from team chat mentions When a user is tagged in an operational channel in Slack, create a detailed support ticket in LiveChat to keep accountability clear. See details

Notify assigned agents on direct messages when tickets update When a ticket status changes in LiveChat, send a direct message in Slack to notify the assigned team member without cluttering email inboxes. See details

See all LiveChat + Slack integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Get Slack messages for new LiveChat chats.” between LiveChat and Slack?

Yes — describe it in the box above and Knit's Integrations Agent researches LiveChat and Slack's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can internal messages in team channels become support tickets?

Yes, mentioning team members or posting specific messages in Slack can automatically create a ticket in LiveChat to ensure issues are tracked and resolved.

How are teams notified when ticket deadlines are at risk?

When an SLA deadline is breached in LiveChat, an urgent message is posted into a channel in Slack to alert engineers or managers immediately.