Resolve customer tickets automatically when tasks complete

When an engineer marks a bug fix task as complete in Logit, update the status of the related support ticket in HelpDesk.com so support can notify the customer.

Try:

See all Logit + HelpDesk.com integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Logit Explore Logit →

Triggers

Audit completed

Fires when an audit, inspection or risk assessment is completed in Logit.

New attendance

Fires when a worker signs in or out of a site in Logit.

New record

Fires when a safety record or event is logged in Logit.

Actions

Add record

Logs a safety record, check or event in Logit.

Add request

Creates a request or action item in Logit.

HelpDesk.com Explore HelpDesk.com →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in HelpDesk.com.

Ticket status changed

Fires when a ticket's status changes in HelpDesk.com.

Ticket assigned

Fires when a ticket in HelpDesk.com is assigned to an agent.

SLA breached

Fires when a ticket in HelpDesk.com breaches its response SLA.

Actions

Create ticket

Creates a new ticket in HelpDesk.com.

Update ticket status

Updates a ticket's status in HelpDesk.com.

Assign ticket

Assigns a ticket in HelpDesk.com to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in HelpDesk.com.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in HelpDesk.com, create a matching task in Logit for product engineers to investigate. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in HelpDesk.com, post an urgent warning comment directly on the related task in Logit. See details

See all Logit + HelpDesk.com integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Resolve customer tickets automatically when tasks complete” between Logit and HelpDesk.com?

Yes — describe it in the box above and Knit's Integrations Agent researches Logit and HelpDesk.com's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Logit whenever a ticket in HelpDesk.com is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving HelpDesk.com.

Can status updates flow back to the original ticket?

Yes — when the linked task in Logit changes status, the Agent can post that update back onto the original ticket in HelpDesk.com automatically.