Loyverse WhatsApp Business

Loyverse + WhatsApp Business Integrations, Built by an AI Agent

Put Loyverse + WhatsApp Business to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Loyverse and WhatsApp Business below — describe the exact one you want above and the Agent builds it on demand.

Loyverse + WhatsApp Business When catalog items update in Loyverse, send updates to WhatsApp Business subscriber lists. See details
Recover abandoned shopping carts with SMS When a customer leaves items behind in Loyverse, automatically send a text discount through WhatsApp Business to encourage them to complete checkout. See details
Welcome new store affiliates via text message Send an automated text greeting through WhatsApp Business whenever a new promotional partner is approved in Loyverse. See details
Log customer text inquiries into store records When a buyer sends a message in WhatsApp Business, execute a custom API request in Loyverse to store their inquiry history on their customer file. See details

Browse the full workflow library →

Looking to achieve something else with Loyverse and WhatsApp Business?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Loyverse and WhatsApp Business

Everything Loyverse and WhatsApp Business can do inside a workflow — the triggers that start one and the actions that run when it fires.

Loyverse Explore Loyverse →

Loyverse is a free point of sale and customer loyalty software that helps retail stores and restaurants manage sales and inventory.

Triggers
Customer Update

Triggers when a customer is updated.

Inventory Update

Triggers when a stock updates.

Items Update

Triggers when an item is updated.

Receipts Update

Triggers when a receipt gets created or updated.

Shifts Create

Triggers when a shift is created and synced to the Back Office.

Actions
Create or Update Single Item

Create or update a single item

Create or Update Receipts

Creates a receipt

Create Refund Receipt

Creates a refund receipt. When using the refund API you should take into account these notes: - At the moment refund API allows creating a refund only for sales receipts which are paid by a single payment. For any attempt to make a refund for a sales receipt that has more than one payment Loyverse API will respond with an error. - Refund API doesn't support a refund of receipts paid by integrated payments using Loyverse POS app (e.g. iZettle, Sumup, etc.). For this purpose please use Loyverse POS app. - If a refund is created successfully, it will cause a restock of items specified in a refund receipt.

Create or Update Category

Creates or Updates a single category.

Create or Update Single Customer

Creates or Updates a Single Customer.

Create or Update Discount

Creates or Updates a single discount.

WhatsApp Business Explore WhatsApp Business →

A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.

Triggers
Message Status Updated

Triggers when a message you sent changes status (sent, delivered, read, or failed).

New Message Received

Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.

Actions
Send Freeform Message

Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Media Message

Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Template Message

Sends a template message to a WhatsApp user.

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FAQ

Common questions about Loyverse + WhatsApp Business

Is there a pre-built Loyverse + WhatsApp Business automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Loyverse and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Loyverse or WhatsApp Business connector?

No. The Agent works whether or not Loyverse or WhatsApp Business already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can integrating Loyverse with WhatsApp Business help recover lost store sales?

By automatically sending personalized text messages through WhatsApp Business when shoppers leave items behind in Loyverse, you can remind buyers about their cart and offer timely checkout incentives.

Can inbound text responses in WhatsApp Business update customer records in Loyverse?

Yes, when buyers send text messages or call through WhatsApp Business, you can send custom requests to log those inquiries directly against their store account in Loyverse.

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