Magento + Drift Integrations
Put Magento + Drift to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Magento and Drift
See the kind of workflows teams build with Magento and Drift below — describe the exact one you want above and the Agent builds it on demand.
Magento + Drift
When a new contact is created in Drift, create or update the customer record in Magento.
Open support tickets for abandoned high-value carts
When a customer abandons a high-value cart in Magento, automatically create a ticket in Drift so a support agent can assist with checkout.
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Create partner support tickets when affiliates earn commissions
When an affiliate earns a milestone commission in Magento, automatically create and assign a VIP ticket in Drift for financial verification and payout processing.
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Initiate store account adjustments when tickets are resolved
When a support ticket status changes to resolved in Drift, automatically send a custom API request to Magento to update customer records or promotional access.
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Browse the full workflow library →
Looking to achieve something else with Magento and Drift?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Magento and Drift
Everything Magento and Drift can do inside a workflow — the triggers that start one and the actions that run when it fires.
Magento Explore Magento →
Magento is an open-source e-commerce platform that provides merchants with a flexible shopping cart system and store management tools.
Knit's Integrations Agent builds Magento's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Magento's API.
Drift Explore Drift →
Drift is a conversational marketing and customer support platform that provides live chat and automated messaging bots for websites.
TriggersTriggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Triggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Triggers when an email address is collected from a lead.
Triggers when a conversation is started.
Triggers each time a new message in a conversation is received.
Triggers when a new contact is created through drift.identify. Unless specified by the Drift team, use the "new lead" trigger.
Creates or updates a contact.
Logs an event for a contact.
Updates an existing contact.
Other eCommerce apps on Knit
Explore more eCommerce integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
AbleCommerce
AbleCommerce is an e-commerce platform that allows businesses to build customized online stores and manage digital retail sales.
ablefy
ablefy is an e-commerce platform that enables businesses to market and sell digital products, courses, and memberships.
Amazoner Central
A merchant management web interface that enables brands and third-party merchants to sell products directly on Amazon.
Amilia
Amilia is an e-commerce and registration management platform built for community, recreation, and activity-focused organizations.
Amplifier
Amplifier is an e-commerce fulfillment service that produces, stores, and ships custom physical merchandise and promotional goods for brands.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
autoRetouch
autoRetouch is an AI-powered automated image editing platform designed specifically for processing product photos for eCommerce businesses.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Magento + Drift
Is there a pre-built Magento + Drift automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Magento and Drift's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Magento or Drift connector?
No. The Agent works whether or not Magento or Drift already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Magento to Drift help with abandoned carts?
When a high-value cart is abandoned in Magento, an automated support ticket is opened in Drift so customer service reps can reach out and offer assistance.
Can support ticket resolutions update my ecommerce store?
Yes, when a support ticket status updates in Drift, you can send custom requests to Magento to adjust partner account settings or issue store credits.