Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in InvGate Service Management, create a matching task in MaintainX for product engineers to investigate.
See all MaintainX + InvGate Service Management integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
MaintainX Explore MaintainX →
TriggersFires when a new task or card is created in MaintainX.
Fires when a task in MaintainX is marked complete.
Fires when a task's due date in MaintainX is coming up.
Fires when a comment is added to a task in MaintainX.
Creates a new task in MaintainX.
Updates a task's status or assignee in MaintainX.
Posts a comment on a task in MaintainX.
Moves a task in MaintainX to a different board or list.
InvGate Service Management Explore InvGate Service Management →
TriggersFires when a new support ticket is created in InvGate Service Management.
Fires when a ticket's status changes in InvGate Service Management.
Fires when a ticket in InvGate Service Management is assigned to an agent.
Fires when a ticket in InvGate Service Management breaches its response SLA.
Creates a new ticket in InvGate Service Management.
Updates a ticket's status in InvGate Service Management.
Assigns a ticket in InvGate Service Management to an agent.
Posts an internal or public comment on a ticket in InvGate Service Management.
More MaintainX + InvGate Service Management workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in MaintainX, update the status of the related support ticket in InvGate Service Management so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in InvGate Service Management, post an urgent warning comment directly on the related task in MaintainX.
See details
See all MaintainX + InvGate Service Management integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between MaintainX and InvGate Service Management?
Yes — describe it in the box above and Knit's Integrations Agent researches MaintainX and InvGate Service Management's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in MaintainX whenever a ticket in InvGate Service Management is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving InvGate Service Management.
Can status updates flow back to the original ticket?
Yes — when the linked task in MaintainX changes status, the Agent can post that update back onto the original ticket in InvGate Service Management automatically.