Turn tickets into project tasks

When a new ticket is logged in ManageEngine ServiceDesk Plus Cloud, create a task in Fibery for the IT team.

Try:

See all ManageEngine ServiceDesk Plus Cloud + Fibery integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ManageEngine ServiceDesk Plus Cloud Explore ManageEngine ServiceDesk Plus Cloud →

Triggers

New ticket

Fires when a new ticket or incident is logged in ManageEngine ServiceDesk Plus Cloud.

Ticket updated

Fires when a ticket or incident is updated in ManageEngine ServiceDesk Plus Cloud.

New record

Fires when a new user, client or device record is added in ManageEngine ServiceDesk Plus Cloud.

Actions

Create ticket

Creates a ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Update ticket

Updates an existing ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Add note

Adds a note to a ticket in ManageEngine ServiceDesk Plus Cloud.

Fibery Explore Fibery →

Triggers

New task created

Fires when a new task, job or item is created in Fibery.

Task completed

Fires when a task in Fibery is marked complete.

Due date approaching

Fires when a task's due date in Fibery is coming up.

Status changed

Fires when a task, job or project changes status in Fibery.

Actions

Create task

Creates a new task, job or item in Fibery.

Update task

Updates a task's status or assignee in Fibery.

Add comment

Posts a comment on a task in Fibery.

Assign task

Assigns a task in Fibery to a team member.

Close tickets when tasks finish When a task is completed in Fibery, update the matching ticket in ManageEngine ServiceDesk Plus Cloud. See details

Plan onboarding work When an onboarding request arrives in ManageEngine ServiceDesk Plus Cloud, create a checklist of tasks in Fibery. See details

See all ManageEngine ServiceDesk Plus Cloud + Fibery integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn tickets into project tasks” between ManageEngine ServiceDesk Plus Cloud and Fibery?

Yes — describe it in the box above and Knit's Integrations Agent researches ManageEngine ServiceDesk Plus Cloud and Fibery's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why link an IT service desk to a project management tool?

Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from ManageEngine ServiceDesk Plus Cloud to Fibery lets the team plan and track them properly.

Can task updates close the original ticket?

Yes. When the task is completed in Fibery, you can update or resolve the ticket in ManageEngine ServiceDesk Plus Cloud so the requester knows it is done.