Assign priority developer tasks from feature request forms

When a new form submission is received in Formidable Forms, automatically create and assign an issue to a developer in ManageEngine ServiceDesk Plus Cloud based on the request category.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ManageEngine ServiceDesk Plus Cloud Explore ManageEngine ServiceDesk Plus Cloud →

Triggers

New ticket

Fires when a new ticket or incident is logged in ManageEngine ServiceDesk Plus Cloud.

Ticket updated

Fires when a ticket or incident is updated in ManageEngine ServiceDesk Plus Cloud.

New record

Fires when a new user, client or device record is added in ManageEngine ServiceDesk Plus Cloud.

Actions

Create ticket

Creates a ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Update ticket

Updates an existing ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Add note

Adds a note to a ticket in ManageEngine ServiceDesk Plus Cloud.

Formidable Forms Explore Formidable Forms →

Triggers

New form response

Fires when a form is submitted in Formidable Forms.

Survey completed

Fires when a respondent finishes a survey in Formidable Forms.

Response updated

Fires when an existing response is edited in Formidable Forms.

Actions

Create or update form

Creates or updates a form or survey in Formidable Forms.

Retrieve a response

Looks up a specific form response in Formidable Forms.

Add a respondent

Adds a respondent or contact to a form in Formidable Forms.

Turn survey bug reports into developer tickets When a user completes a bug report survey in Formidable Forms, automatically create a detailed issue in ManageEngine ServiceDesk Plus Cloud for your engineering team to investigate. See details

Log resolved issue details back to user response records When an issue is resolved in ManageEngine ServiceDesk Plus Cloud, automatically update the corresponding respondent entry in Formidable Forms to keep customer feedback loops closed. See details

See all ManageEngine ServiceDesk Plus Cloud + Formidable Forms integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Assign priority developer tasks from feature request forms” between ManageEngine ServiceDesk Plus Cloud and Formidable Forms?

Yes — describe it in the box above and Knit's Integrations Agent researches ManageEngine ServiceDesk Plus Cloud and Formidable Forms's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can customer feedback forms feed into engineering tasks?

When users submit a bug report or survey in Formidable Forms, a structured issue is automatically created in ManageEngine ServiceDesk Plus Cloud for developers to triage.

Can survey tools gather follow-up details based on issue updates?

Yes, when an issue status changes or is resolved in ManageEngine ServiceDesk Plus Cloud, you can update form records or add respondents in Formidable Forms for follow-up testing.