ManageEngine ServiceDesk Plus Cloud + Microsoft Dynamics 365 Integrations, Built by an AI Agent
Put ManageEngine ServiceDesk Plus Cloud + Microsoft Dynamics 365 to work with AI and enterprise-grade automation
Learn more about ManageEngine ServiceDesk Plus Cloud integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365
See the kind of workflows teams build with ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 below — describe the exact one you want above and the Agent builds it on demand.
ManageEngine ServiceDesk Plus Cloud + Microsoft Dynamics 365
When a change is logged in ManageEngine ServiceDesk Plus Cloud, update account service records in Microsoft Dynamics 365 CRM.
See details
Create a client when a deal is won
When a deal closes in Microsoft Dynamics 365, create the client and its main contact in ManageEngine ServiceDesk Plus Cloud.
See details
Log tickets on the customer record
When a new ticket is logged in ManageEngine ServiceDesk Plus Cloud, add an activity to the matching company in Microsoft Dynamics 365.
See details
Keep contact details in sync
When a contact is updated in Microsoft Dynamics 365, update the matching requester or client user in ManageEngine ServiceDesk Plus Cloud.
See details
Browse the full workflow library →
Looking to achieve something else with ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365
Everything ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 can do inside a workflow — the triggers that start one and the actions that run when it fires.
ManageEngine ServiceDesk Plus Cloud Explore ManageEngine ServiceDesk Plus Cloud →
An IT help desk and asset management platform designed to streamline internal service desk requests and IT operations.
TriggersTriggers when a new asset is added.
Triggers when a new change is created.
Triggers when a new request is created.
Triggers actions when create, edit, or delete operations are performed in the specified module.
Sends an announcement to all users.
Creates a new change.
Creates a new request.
Make API calls in ServiceDesk Plus Cloud to perform an action
Updates an existing request.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Microsoft Dynamics 365 Explore Microsoft Dynamics 365 →
An enterprise customer relationship management platform that helps businesses manage sales, customer service, and marketing operations.
TriggersTriggers when a new account is created.
Triggers when an account is updated.
Triggers when a new contact is created.
Triggers when a contact is updated.
Triggers when a new custom entity is created.
Triggers when a new case/incident is created.
Creates a new account.
Creates a new campaign.
Creates a new contact.
Creates a new campaign response.
Creates a new case/incident.
Creates a new custom entity.
Other IT Service Management apps on Knit
Explore more IT Service Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alloy Navigator
An IT service management platform that provides asset tracking, help desk ticketing, and automated workflow solutions for IT teams.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
Autotask
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Other CRM apps on Knit
Explore more CRM integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
10xCRM
10xCRM is a customer relationship management solution that helps sales teams organize contacts, track pipelines, and automate communications.
17hats
17hats is a business management and CRM software designed for solo entrepreneurs and small businesses to handle client workflows and invoicing.
1CRM
1CRM is an all-in-one customer relationship management solution for small and medium businesses to manage leads, orders, and service requests.
1FIT
A fitness management platform that provides users with access to multiple gyms and sports facilities under a single membership.
ABC GymSales
ABC GymSales is a sales automation and lead management tool designed specifically for health clubs and commercial fitness centers.
ABC Sales AI
ABC Sales AI is an automated sales enablement platform that assists revenue teams in prospecting, engaging, and managing prospective customer leads.
AccuLynx
AccuLynx is a dedicated roofing business management software designed to streamline contracting estimates, field management, lead tracking, and client communications.
Act!
Act! is a customer relationship management and marketing automation solution designed to manage sales pipelines, customer records, and communication histories.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about ManageEngine ServiceDesk Plus Cloud + Microsoft Dynamics 365
Is there a pre-built ManageEngine ServiceDesk Plus Cloud + Microsoft Dynamics 365 automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built ManageEngine ServiceDesk Plus Cloud or Microsoft Dynamics 365 connector?
No. The Agent works whether or not ManageEngine ServiceDesk Plus Cloud or Microsoft Dynamics 365 already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect a CRM to an IT service management tool?
For managed service providers and internal IT teams, Microsoft Dynamics 365 holds the customer relationship while ManageEngine ServiceDesk Plus Cloud holds the tickets. Linking them keeps both views of the same client in step.
Can a closed deal create a client in the service desk?
Yes. When a deal is won in Microsoft Dynamics 365, you can create the matching client or requester in ManageEngine ServiceDesk Plus Cloud so support can start straight away.