Text engineers when critical issues occur

When a new issue is captured in ManageEngine ServiceDesk Plus Cloud, automatically send an SMS via RingCentral to alert the on-call developer.

Try:

See all ManageEngine ServiceDesk Plus Cloud + RingCentral integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ManageEngine ServiceDesk Plus Cloud Explore ManageEngine ServiceDesk Plus Cloud →

Triggers

New ticket

Fires when a new ticket or incident is logged in ManageEngine ServiceDesk Plus Cloud.

Ticket updated

Fires when a ticket or incident is updated in ManageEngine ServiceDesk Plus Cloud.

New record

Fires when a new user, client or device record is added in ManageEngine ServiceDesk Plus Cloud.

Actions

Create ticket

Creates a ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Update ticket

Updates an existing ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Add note

Adds a note to a ticket in ManageEngine ServiceDesk Plus Cloud.

RingCentral Explore RingCentral →

Triggers

New inbound SMS

Fires when a new text message is received in RingCentral.

New call

Fires when a new call comes in or out through RingCentral.

Missed call

Fires when a call is missed in RingCentral.

Call recording ready

Fires when a call recording finishes processing in RingCentral.

Actions

Send an SMS or MMS

Sends a text message through RingCentral.

Place an outbound call

Starts an outbound call via RingCentral.

Create or update a contact

Creates or updates a contact in RingCentral.

Send a voice message

Sends a recorded voice message via RingCentral.

Create developer issues from customer text messages When an inbound SMS reporting a bug is received in RingCentral, automatically create a tracking issue in ManageEngine ServiceDesk Plus Cloud. See details

Send voice alerts on software deployment status updates When a critical deployment is tracked in ManageEngine ServiceDesk Plus Cloud, send a voice message or outbound call through RingCentral to notify team leaders. See details

See all ManageEngine ServiceDesk Plus Cloud + RingCentral integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Text engineers when critical issues occur” between ManageEngine ServiceDesk Plus Cloud and RingCentral?

Yes — describe it in the box above and Knit's Integrations Agent researches ManageEngine ServiceDesk Plus Cloud and RingCentral's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can developer alerts be sent as text messages?

Yes, when a new critical issue is captured or a deployment fails in ManageEngine ServiceDesk Plus Cloud, an automated text message can be sent immediately via RingCentral.

Can customer text messages turn into developer issues?

Absolutely, when a customer texts an issue or leaves a missed call in RingCentral, you can automatically create a developer issue in ManageEngine ServiceDesk Plus Cloud.